Refund policy

7-day returns
You have 7 days after receiving your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with your receipt or proof of purchase.

To start a return, contact us at contact@aretebp.co.nz or call 027 227 4590. Returns can be dropped off at, or sent to, 19 Tipu Road, Flat Bush, Auckland 2019. Return shipping costs are paid by the customer. Items sent back without first contacting us will not be accepted.

1-year warranty
Every product we sell comes with a 1-year warranty against manufacturing faults. The warranty doesn't cover normal wear and tear, accidental damage or misuse. If you think your product has a fault, contact us with your order number and a photo or video of the issue, and we'll work with you to repair, replace or refund it.

Damaged or wrong items
Please check your order when it arrives and contact us straight away if anything is damaged, faulty or not what you ordered, so we can make it right.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund has been approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a little longer to process it. If more than 15 business days have passed since your return was approved, please contact us at contact@aretebp.co.nz.

Your rights
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other New Zealand consumer law.